Facilities Maintenance for Retail Businesses

Keeping Stores Open, Compliant & Trading Across London & the South East

Retail moves fast. A lighting failure on the shop floor, a security system that goes down overnight, an HVAC unit that stops working on the hottest day of the year. Any of these costs you sales and affects the experience your customers have in store.

Medlec provides planned and reactive facilities maintenance for retail businesses across London and the South East. Our multi-disciplined team covers electrical, fire safety, HVAC, security and building maintenance.

One contractor across all your sites, with engineers who understand that your stores need to keep trading. We work with retail businesses across London and the South East, from high street operators to national brands.

What We Do for Retail Businesses

Electrical

Retail depends on reliable power for lighting, tills, refrigeration and everything in between. Our NICEIC Approved electricians handle installation, testing and repairs, and plan all non-emergency work around your opening hours so customers never notice we've been there.

Fire safety

Fire alarm installation and maintenance, fire risk assessments, emergency lighting. We keep your premises compliant and your staff and customers protected. All work is carried out to BS 5839 with full documentation provided.

HVAC

A comfortable store keeps customers browsing longer. We install and maintain heating, ventilation and air conditioning systems, with planned servicing scheduled outside trading hours to avoid any disruption to your operation.

Security

CCTV, intruder alarms and access control designed around the specific demands of retail, protecting your stock, your team and your premises around the clock.

Building maintenance

The condition of your store reflects your brand. We carry out reactive repairs and planned maintenance programmes to keep every aspect of your building in the condition your customers expect.

24/7 Emergency call out

When something fails outside business hours, you need it fixed before the doors open. Our on-call team is available 365 days a year, with fully stocked vans and a first-time fix as the goal every time.

Why Retail Businesses Work With Medlec

Retail clients choose us because we work around them. We know that a store cannot close for repairs mid-week, that maintenance in front-of-house areas needs to be invisible to customers, and that brand standards matter as much to us as they do to you.

We're NICEIC Approved, ECA registered, ISO 9001 and ISO 14001 certified, and SafeContractor approved. We hold ISO 14001, which means our environmental practices are independently audited. If your sustainability reporting extends to your supply chain, we can support that. Our engineers arrive fully equipped and carry a wide stock of parts, because a return visit the following day is not good enough.

Where We Work

We're based in Epsom, Surrey and serve retail businesses across London and the South East. If you're not sure whether we cover your area, give us a call on 0333 344 5949.

Get in touch

A: Yes. We work with multi-site operators across London and the South East, providing a consistent standard of service across every location, one point of contact, one contractor, whatever the job.
A: Yes. We plan all non-emergency work around your opening times as standard. Out-of-hours and weekend working is built into how we operate, not an added extra.
A: Yes. We design, install and maintain fire safety systems to BS 5839, carry out fire risk assessments, and provide the documentation you need for insurance and compliance purposes.
A: Our team is on call 24/7, 365 days a year. We aim to be on site fast and carry a full stock of parts so we can fix the problem first time, not just make it safe and come back later.
A: Yes. A planned maintenance programme means fewer unexpected failures, lower costs over time, and compliance records that are always up to date. We build programmes around your sites, your budget and your trading calendar.