Emergency Call Outs

24/7 Emergency Call-Outs: Round-the-Clock Rapid Response

24/7 Emergency Call-Outs

We understand that some issues can't wait. That's why our on-call team is available 365 days a year to resolve emergencies quickly and effectively. With our team of multi-disciplined pros, we can be onsite rapidly to address urgent issues, minimising disruption to your business.

Whether it's a burst pipe in the middle of the night or a sudden electrical failure, you can count on Medlec Group to respond promptly and resolve the issue efficiently.

Our approach to building maintenance gives you peace of mind, knowing that every aspect of your property is cared for by experienced professionals.

Let us take the hassle out of property management, allowing you to focus on running your business.

Find out what happens when you call us in an emergency.

Brighton Emergency Call Out - Building Maintenance

Areas covered for emergency 24/7 response include:

London and the Home Counties, including Epsom, Stoneleigh, Croydon, Kingston, Sutton, Redhill, Reigate, Guildford, Woking, Dorking, Leatherhead, Walton-on-Thames, Esher, Cobham, Weybridge, Banstead, Carshalton, Purley, surrounding Surrey areas. and Sussex.

Emergency Call Out Frequently Asked Questions

  • A: Emergencies include power failures, water leaks, heating breakdowns, security system failures, fire safety issues, or any problem that poses immediate safety risks or seriously disrupts business operations.

  • A: We aim to respond within 12 hours across Surrey, Kent, Essex, and Hertfordshire, with faster response times for closer locations like Epsom and surrounding areas. We're available 24/7, 365 days a year.

  • A: Call 0333 344 5949 and describe the emergency. We'll dispatch the appropriate engineer with relevant tools and parts. You'll receive an estimated arrival time and updates if there are any delays.

  • A: Emergency callout rates include the first hour of labour. Additional work is charged at agreed rates. We'll always provide clear pricing before starting any work, even in emergency situations.

  • A: Yes, our emergency vehicles are stocked with common spare parts for electrical, plumbing, HVAC, and building maintenance repairs. This helps us achieve first-time fixes for most emergency calls.

  • A: Absolutely. Our planned maintenance programmes identify potential problems before they become emergencies. Clients with maintenance contracts experience significantly fewer emergency callouts.

  • A: We handle electrical failures, plumbing emergencies, heating breakdowns, security system failures, fire safety issues, and urgent building repairs across all our service areas.

  • A: Yes, our emergency service operates 24/7, including weekends, bank holidays, and Christmas Day. Emergency rates may apply for out-of-hours calls.