24/7 Emergency Call Outs in Surrey & London

Rapid Response for Electrical, Plumbing, HVAC & Building Emergencies

What We Cover

Some problems can't wait until Monday. Our on-call team is available 365 days a year to deal with emergencies quickly.

How Emergency Call Outs Work

You call, we answer. Our multi-skilled engineers can be on site rapidly to assess the issue and get it sorted. Vans are fully stocked with common parts, so most jobs are fixed on the first visit.

Emergency Repairs We Cover

Electrical failures, burst pipes, heating breakdowns, security system faults, roof leaks, flooding – if it's urgent and it's affecting your property or business, we'll deal with it.

Who We Help

Pubs, restaurants, hotels, retail, offices – anywhere that can't afford to stay closed while waiting for a contractor.

Areas We Cover Across Surrey & London

London, Surrey, Sussex and the Home Counties including Epsom, Croydon, Kingston, Sutton, Guildford, Woking, Reigate, Redhill, Leatherhead and surrounding areas.

Why Businesses Choose Medlec for Emergency Repairs

We've been responding to commercial emergencies since 2007. Burst pipes at midnight, electrical failures during service, heating systems that pack in on the coldest day of the year — we know what these calls cost a business, and we know the difference between a fast fix and a slow one.

Our on-call team covers electrical, plumbing, HVAC, fire safety, security and building fabric emergencies under one contractor.

That means one call, one contractor, one engineer on site instead of three. We work across restaurants, pubs, hotels and cinemas, retail, offices, schools and colleges, and managed commercial property in Surrey and London.

We don't subcontract. The team that turns up at 3am is our team, and they're accountable for the work they do. Vans are stocked with the spare parts that fix the faults we see most often, so most emergencies are resolved on the first visit.

Get in touch

A: Emergencies include power failures, water leaks, heating breakdowns, security system failures, fire safety issues, or any problem that poses immediate safety risks or seriously disrupts business operations.
A: We aim to respond within 12 hours across Surrey, Kent, Essex, and Hertfordshire, with faster response times for closer locations like Epsom and surrounding areas. We're available 24/7, 365 days a year.
A: Call 0333 344 5949 and describe the emergency. We'll dispatch the appropriate engineer with relevant tools and parts. You'll receive an estimated arrival time and updates if there are any delays.
A: Emergency callout rates include the first hour of labour. Additional work is charged at agreed rates. We'll always provide clear pricing before starting any work, even in emergency situations.
A: Yes, our emergency vehicles are stocked with common spare parts for electrical, plumbing, HVAC, and building maintenance repairs. This helps us achieve first-time fixes for most emergency calls.
A: Absolutely. Our planned maintenance programmes identify potential problems before they become emergencies. Clients with maintenance contracts experience significantly fewer emergency callouts.
A: We handle electrical failures, plumbing emergencies, heating breakdowns, security system failures, fire safety issues, and urgent building repairs across all our service areas.
A: Yes, our emergency service operates 24/7, including weekends, bank holidays, and Christmas Day. Emergency rates may apply for out-of-hours calls.