24/7 Call Out Service: What Happens When You Ring Medlec
Building emergencies never check the clock. When critical systems fail or an emergency happens, every minute counts. Here's what happens when you call 0333 344 5949 - and why facilities and property managers across London trust our 80% first-time fix rate. That’s 8 out of 10 problems solved in one visit.
Your First Call - Real People, Real Solutions
Dial 0333 344 5949 and you'll speak directly with our expert Help Desk team, led by Courteney. No frustrating automated menus or runaround, just experienced professionals who understand building emergencies.
We'll quickly gather essential details:
Your exact location and best access route
The nature of your emergency
Any immediate safety risks
After-hours access arrangements
Our team instantly prioritises your issue. Fire, security breaches, and complete power failures trigger an immediate response. Less critical problems are scheduled efficiently based on your operational needs.
Performance That Delivers
March 2025's performance (with one of our biggest clients) shows what consistent excellence looks like:
340 jobs completed
80% fixed the first time
3.1 days average for standard repairs
90% of emergency jobs receive 5-star ratings
True emergencies receive immediate engineer dispatch (fire, water ingress, etc).
Real numbers from real jobs - that's the difference experience makes.
First-Time Fix: More Than a Statistic
An 80% first-time fix rate means 8 out of 10 problems solved in one visit.
Our engineers arrive equipped with:
Multi-trade tool kits
Extensive parts inventory
Advanced diagnostic equipment
Direct technical support access
Fewer return visits mean minimal disruption to your operations and lower overall costs.
One Call, Multiple Solutions
At 2am, you need engineers who can handle anything. Our team tackles:
Electrical failures and power outages
HVAC system breakdowns
Burst pipes and flooding
Security system malfunctions
Fire safety issues
General building repairs
When specialist trades are needed, we manage the entire process. Our trusted network of contractors works under our supervision, ensuring quality and accountability throughout.
From Arrival to Resolution
Every call-out follows our systematic approach:
Safety First: Immediate risk assessment upon arrival
Expert Diagnosis: Professional equipment identifies root causes
Clear Explanation: Plain English breakdown of issues and solutions
Swift Repair: Most problems fixed using on-hand parts
Thorough Testing: Complete verification before job completion
Full Documentation: Detailed reports for your records
Trusted by Property Professionals
90% of our emergency jobs receive 5-star ratings from facilities and property managers. That's not luck — it's the result of consistently delivering when it matters.
Be Emergency-Ready
Smart preparation saves valuable time:
Store 0333 344 5949 on multiple phones
Map the electrical and water shut-off locations
Keep building system plans accessible
Update after-hours contact lists
Schedule preventative maintenance
Beyond the Quick Fix
After resolving immediate problems, we think ahead:
Identifying potential future issues
Recommending preventative measures
Scheduling regular maintenance
Guaranteeing our work
Always On, Always Ready
Christmas Day, bank holidays, or 3am on a Tuesday - our emergency team never sleeps (okay, they sleep in shifts — we need them alert, not exhausted). Standard repairs average just over three days, while genuine emergencies receive instant attention.
Your Next Steps
Save 0333 344 5949 now. When systems fail, you'll connect with a team that fixes 80% of problems first time and maintains 90% customer satisfaction across London and the Home Counties.
Our planned maintenance programmes prevent many emergencies before they happen. Why wait for a crisis?
Emergency support: 0333 344 5949
Planned maintenance: Email us
Let's keep your building running smoothly.
