What is Facilities Maintenance?
Right, let's settle this once and for all.
We get this question constantly. At the local café, client meetings – even from our neighbours when they spot the Medlec van in the driveway. After 18 years of explaining what we do, we've noticed something interesting: once people get it, they always say "Oh, that's brilliant – why doesn't everyone know about this?"
Good question.
Thing About Industry Jargon
We could waffle on about "integrated facilities management solutions" and "planned preventative maintenance." But honestly? That just makes people's eyes glaze over.
The reality is much simpler: we keep your building working so you don't have to think about it.
When your heating packs up on the coldest Tuesday of the year, we fix it. When the lights go out in your restaurant during the dinner rush, we're already on our way. When that annoying door handle finally gives up the ghost, we sort it before your customers notice.
What Makes Us Different
Most people think facilities maintenance is just about fixing things when they break. That's only half the story.
Sure, we're brilliant at emergency call-outs – available 365 days a year because buildings don't just break during office hours. But magic happens when problems are prevented before they start.
Think about your home for a minute. You service your boiler, check your smoke alarms, and probably have a mental list of little jobs that need doing. Your business premises need exactly the same attention – just with a bit more experience behind it.
Everything Under One Roof
Building Maintenance – Both proactive and reactive maintenance services. We offer scheduled building works to keep your premises operating smoothly and minimise emergency call-outs. Our proactive approach helps prevent minor issues from becoming major problems, saving you time and money. When problems do arise, our reactive maintenance team responds quickly to get you back up and running.
Fire Safety Systems – Compliance isn't optional, and neither is keeping your people safe. We design, install, and maintain complete fire protection systems that work when you need them.
Security – From access control to CCTV, we help you sleep easier knowing your premises are protected.
HVAC – Keeping your space comfortable year-round without the astronomical energy bills. Our team understands how to balance efficiency with performance.
Electrical Services – Our NICEIC Approved electricians don't just wire things up and hope for the best. They understand how power flows through your building, spot potential issues during routine testing, and ensure everything meets current safety standards.
Why Experience Matters
Anyone can claim they "fix things." But when your restaurant's extraction system fails during service, or your restaurant roof is leaking in January, you need someone who understands the urgency and has the skills to get you back up and running fast.
Our engineers don't just turn up with a toolbox and good intentions. They arrive with fully stocked vans, years of experience, and the ability to diagnose problems quickly. It's why we achieve such a high first-time fix rate – because getting it right first time means you can get back to business.
The Smart Money Move
Most people don't know that reactive maintenance (fixing things when they break) costs roughly three times more than planned maintenance (keeping things working properly).
Our planned maintenance programmes catch that loose connection before it becomes a power cut, spot the small leak before it becomes flood damage, and replace worn parts before they fail at the worst possible moment.
Why Businesses Choose Medlec
After 18 years serving London and the Home Counties, we've learned that businesses don't want to think about their building maintenance – they just want it handled properly. That's why our clients stick with us year after year.
They know that when they call us, we'll turn up when we say we will, with the right equipment and team to sort the problem. No fuss, no drama, no excuses.
The Bottom Line
Facilities maintenance keeps your business running safely, efficiently, and legally. We handle the repairs, the compliance, the emergencies, and the planning so you can focus on what you do best – running your business.
Next time someone asks what facilities maintenance is, tell them: "It's having a reliable team that makes sure everything in your building works, so you never have to worry about it."
Want to see how we've helped other businesses stay operational? Check out our case studies to find out how our facilities maintenance services have transformed day-to-day operations for companies across London and Surrey.
