80% First-Time Fix Rate: Real Results from London's Busiest Hospitality Venues
When your kitchen equipment fails during the dinner rush, or your air conditioning breaks down on the hottest day of the year, every minute costs money. Lost customers, spoiled stock, frustrated staff – the consequences add up fast.
That's why results from one of our biggest hospitality clients matter so much. We look after multiple venues for them across London, Surrey, and the Home Counties, and here's what we delivered:
340 jobs completed (in one month)
80% fixed first time – 8 out of 10 problems solved in one visit
3.1 days average for standard repairs
90% of emergency jobs received 5-star ratings
Why First-Time Fixes Change Everything
When your walk-in freezer breaks on Friday night, you can't wait until Monday for the "right part." You need it fixed now, or you're throwing away a weekend's worth of stock and turning customers away.
Our engineers arrive ready for almost anything. Every van carries stock, multi-trade tools, and diagnostic equipment. If they need something specific, we get it to them fast.
No guesswork. No return visits to "investigate further." No excuses.
What We Fix, When You Need It
March's 340 jobs covered everything hospitality venues throw at us:
Water damage
Emergency lighting
Leaking roofs
Each call could have shut down operations. Instead, our teams kept these venues running.
24/7 Because Problems Don't Wait
Your customers don't care that it's 9pm when your alarm system starts playing up. They just want their night out to continue without interruption.
Our 24/7 emergency call-out teams are available 365 days a year across London and the Home Counties, including Epsom, Stoneleigh, Croydon, Kingston, Sutton, Redhill, Reigate, Guildford, Woking, Dorking, Leatherhead, Walton-on-Thames, Esher, Cobham, Weybridge, Banstead, Carshalton, Purley, and surrounding Surrey areas.
We don't just respond quickly – we arrive equipped to solve the problem there and then.
Multi-Trade Teams That Work
Most facilities companies send specialists for each trade. Need electrical and plumbing work? That's two different engineers, two different schedules, two opportunities for delays.
Our multi-skilled engineers handle electrical, HVAC, plumbing, security, and building maintenance in one visit. One call, multiple solutions.
The Real Test: Customer Ratings
That 90% five-star rating from site managers tells the real story. When facilities managers are stressed about broken equipment affecting their operations, they don't hand out top ratings easily.
They rate us highly because we solve their problems fast, professionally, and completely.
What This Means for Your Venue
An 80% first-time fix rate isn't just a statistic – it's the difference between a minor hiccup and a major crisis. It means your operations continue, your customers stay happy, and your revenue streams keep flowing.
When building systems fail, you need engineers who arrive ready to fix the problem, not just diagnose it.
Emergency call-out 24/7: 0333 344 5949
Ready to experience the Medlec difference? Get your free quote today.
Medlec Group delivers expert electrical, fire safety, security, HVAC, and building maintenance services across London and the Home Counties. Our multi-skilled engineers provide 24/7 emergency support with an industry-leading first-time fix rate.
